{
  "id": "v20-ie-churn",
  "version": "20.16.0",
  "name": "Customer and Revenue Churn Calculator — Ireland",
  "shortName": "Customer and Revenue Churn",
  "description": "Keep new-customer revenue outside the opening-cohort retention measures and allow genuinely negative net revenue churn. EUR planning view; stated limitations apply.",
  "category": "Finance",
  "categorySlug": "finance",
  "keywords": [
    "churn",
    "ie",
    "business-finance",
    "business-metrics"
  ],
  "status": "live",
  "workStatus": "pending",
  "reviewStatus": "pending",
  "migrationStatus": "new",
  "engine": "native",
  "creator": null,
  "reviewer": null,
  "quality": {
    "availability": "live",
    "technicalReviewRecord": "/reviews/v20-ie-churn.json",
    "qualifiedReview": "pending",
    "qualifiedReviewer": null,
    "qualifiedReviewDate": null,
    "formulaVersion": "20.16.0",
    "referenceCoverage": "references-listed",
    "releaseTestScope": "Catalog and regression checks are not a professional formula audit; consult release evidence.",
    "historicalMetadataDate": "",
    "historicalMetadataNotice": "The imported date is not evidence of a completed human review."
  },
  "notice": "Illustrative defaults are not local quotes or verified legal rules. Dated reference components and user-entered assumptions are explicitly distinguished. Professional review is pending.",
  "urls": {
    "page": "/ie/churn/",
    "definition": "/ie/churn/definition.json",
    "schema": "/ie/churn/schema.json",
    "llms": "/ie/churn/llms.txt",
    "legacyDefinition": "/ie/churn/definition.json"
  },
  "queryExample": "https://askcalculators.com/ie/churn/?openingCustomers=1000&lostCustomers=30&openingMrr=100000&churnedMrr=3000&contractionMrr=1000&expansionMrr=5000",
  "queryParameters": {
    "openingCustomers": {
      "label": "Paying customers at period start",
      "type": "number",
      "required": true,
      "default": 1000
    },
    "lostCustomers": {
      "label": "Customers from that opening cohort lost in period",
      "type": "number",
      "required": true,
      "default": 30
    },
    "openingMrr": {
      "label": "Recurring revenue from opening cohort",
      "type": "money",
      "required": true,
      "default": 100000
    },
    "churnedMrr": {
      "label": "Recurring revenue lost from opening cohort cancellations",
      "type": "money",
      "required": true,
      "default": 3000
    },
    "contractionMrr": {
      "label": "Recurring revenue lost from opening cohort downgrades",
      "type": "money",
      "required": true,
      "default": 1000
    },
    "expansionMrr": {
      "label": "Recurring revenue gained from opening cohort expansion",
      "type": "money",
      "required": true,
      "default": 5000
    }
  },
  "inputs": [
    {
      "id": "openingCustomers",
      "label": "Paying customers at period start",
      "type": "number",
      "defaultValue": 1000,
      "required": true,
      "min": 1,
      "max": 1000000000,
      "step": 1,
      "help": "Illustrative starting value; replace with your own evidence."
    },
    {
      "id": "lostCustomers",
      "label": "Customers from that opening cohort lost in period",
      "type": "number",
      "defaultValue": 30,
      "required": true,
      "min": 0,
      "max": 1000000000,
      "step": 1,
      "help": "Illustrative starting value; replace with your own evidence."
    },
    {
      "id": "openingMrr",
      "label": "Recurring revenue from opening cohort",
      "type": "money",
      "defaultValue": 100000,
      "required": true,
      "min": 0,
      "max": 1000000000000,
      "step": 0.01,
      "prefix": "EUR",
      "help": "Illustrative starting value; replace with your own evidence."
    },
    {
      "id": "churnedMrr",
      "label": "Recurring revenue lost from opening cohort cancellations",
      "type": "money",
      "defaultValue": 3000,
      "required": true,
      "min": 0,
      "max": 1000000000000,
      "step": 0.01,
      "prefix": "EUR",
      "help": "Illustrative starting value; replace with your own evidence."
    },
    {
      "id": "contractionMrr",
      "label": "Recurring revenue lost from opening cohort downgrades",
      "type": "money",
      "defaultValue": 1000,
      "required": true,
      "min": 0,
      "max": 1000000000000,
      "step": 0.01,
      "prefix": "EUR",
      "help": "Illustrative starting value; replace with your own evidence."
    },
    {
      "id": "expansionMrr",
      "label": "Recurring revenue gained from opening cohort expansion",
      "type": "money",
      "defaultValue": 5000,
      "required": true,
      "min": 0,
      "max": 1000000000000,
      "step": 0.01,
      "prefix": "EUR",
      "help": "Illustrative starting value; replace with your own evidence."
    }
  ],
  "outputs": [
    {
      "id": "logoChurn",
      "label": "Opening-cohort customer churn, percent",
      "format": "number",
      "digits": 2
    },
    {
      "id": "grossRevenueRetention",
      "label": "Gross revenue retention, percent",
      "format": "number",
      "digits": 2
    },
    {
      "id": "netRevenueRetention",
      "label": "Net revenue retention, percent",
      "format": "number",
      "digits": 2,
      "primary": true
    },
    {
      "id": "netRevenueChurn",
      "label": "Net revenue churn, percent",
      "format": "number",
      "digits": 2
    }
  ],
  "formula": {
    "expression": "NRR = (opening recurring revenue − churn − contraction + expansion) ÷ opening recurring revenue.",
    "note": "Inputs are converted to canonical units before evaluating this stated formula."
  },
  "examples": [
    {
      "label": "Illustrative defaults; required verification checks remain unconfirmed",
      "inputs": {
        "unitSystem": "metric",
        "openingCustomers": 1000,
        "lostCustomers": 30,
        "openingMrr": 100000,
        "churnedMrr": 3000,
        "contractionMrr": 1000,
        "expansionMrr": 5000
      }
    }
  ],
  "sources": [
    {
      "label": "Stripe opening-cohort churn",
      "url": "https://stripe.com/resources/more/churn-management-101-a-tactical-guide-for-businesses"
    },
    {
      "label": "Stripe churn calculation guide",
      "url": "https://stripe.com/resources/more/how-to-calculate-churn-rates"
    }
  ],
  "publicSlug": "churn",
  "namespace": "ie",
  "countries": [
    "us",
    "ca",
    "uk",
    "ie"
  ]
}